All orders are dispatched using Australia Post. We offer free express worldwide shipping on orders over $350 AUD value. Our free shipping is sent via Express Australia Post domestically.

Tracking is automatically sent to your email address. Once your order has been shipped, you will receive an email or text confirmation of your shipping details including your tracking number. Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

If you aren't home at the time of attempted delivery, your parcel will be taken to a nearby post office. You will be notified of your missed delivery, so you can pick your item up. You can read more about delivery with Australia Post here.

We start working on your order as soon as it has been placed; we are unable to make any changes or modifications to an order after it has been confirmed. Address confirmation is given on the “review & buy page” in the checkout section of the website. If you have misspelt your address, or entered the incorrect one, please notify us immediately at enquiries@thenustudios.com

Our inventory is dispatched Monday - Friday. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only. They are subject to any delays resulting from postal delays or unforeseeable circumstances for which Nu Studios will not be responsible.

Generally, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 business days.

Zone 1 – New Zealand (2-5 working days)

Zone 2, 3 & 4 – Asia and the Pacific, North America and Western Europe (3-6 working days)

Zone 5 – Rest of the world (6-10 working days)

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. Please note we do not ship to selected countries and you will be notified of this at checkout.

Please keep in mind when shopping online with us, our prices are non-inclusive of potential taxes or import duties for your relevant country. The payment and knowledge of additional taxes and/or duties that may apply to your purchase are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country.

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above, and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with us and we will do our best to investigate. 

All items are quality controlled and checked for any faults before they are dispatched to customers. 

To be eligible for a return, your item must meet the following criteria:

- The product is unused, and in the same condition as when you received it.
- The product remains in its original packaging with all original tags attached.

Returns that are damaged, show signs of wear or are not in the original packaging may not be accepted and may be sent back to the customer. Please note that you have 14 days to initiate your return request upon receiving your goods, any later it will not be accepted. 

Email us on enquiries@thenustudios.com and request a return authorisation number (RA#). Ensure you include your order number in your email so that we can process your return quickly for you. Please be sure to include clear reasoning for returning the product with clear evidential photographs to support the return. Please thoroughly read on to ensure you are eligible to return your item/s.

- Once you’ve sent us an email, our customer care team will contact you with details of your RA# number. You can then send your item/s back to us. 

- Your return will be processed within 24-48 hours of receipt and you’ll receive a detailed email once this has been done.

Nu Studios reserves the right to refuse the product if the item does not meet our standards.

All returns must be returned by a registered delivery service and not in person. Items purchased during promotional sale periods will not be eligible for a return/exchange/credit note/refund. All other returns will be issued an online Stored Credit via email.

Returns for change of mind on full priced items, or items with a discount code can be exchanged for Store Credit or another item. We do not provide full refunds for change of mind.

You have 14 days to initiate your return by emailing us at enquiries@thenustudios.com and requesting an RA# number.

Returns are at your own cost and if your order is lost in transit we are not responsible for the loss. Please consider insuring the item or using a trackable freight or post service.

All returns are processed within 10 days of being received. Our team will email you to confirm your return/exchange as soon as this is processed.

You have up to 21 days upon receiving your order to return your international purchase from Nu Studios. Please ensure you request your return/exchange within the 14 day period to ensure your parcel reaches us within the eligible 21 days return period.

For international returns (items being returned outside of Australia), please ensure to mark your parcel as "Returned Goods" on any necessary customs forms. Failure to do so may delay your return, exchange, store credit or refund. Any customs related taxes and duties are the responsibility of the customer.

Please initiate your return by emailing us at enquiries@thenustudios.com and requesting an RA# number.

Returns are at your own cost and if your order is lost in transit we are not responsible for the loss. Please consider insuring the item or using a trackable freight or post service.

All returns are processed within 10 days of being received. Our team will email you to confirm your return/exchange as soon as this is processed.

We pride ourselves on providing our customers with products of the highest standard and quality. If you have received an item with a defect please email us immediately at enquiries@thenustudios.com.

Please include a brief description and a photo or two showing the defect/fault. Goods are classified as faulty if they are damaged upon being received, or whereby a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.